POLICY INFORMATION

Payment And Shipping

Purchase guide


If the product is purchasable online follow this step. Step 1, RegisterIf you have not received the activation mail,
please click here 1, Click "Register", type the basic true information 2, Check the activation email and click activation link 3, Registration is complete, you can shop now Step 2, Choose products 1, Add products to shopping cart 2, Estimate the freight in the shopping cart page Step 3, CheckoutIf you can’t use Paypal to pay the order,
please click here 1, Click the “checkout" button, begin to placing order 2, Fill shipping address, choose shipping and Payment method 3, Submit order, then pay it . Step 4, Shipping Estimated Delivery Time 1, Waiting for shipping 2, Customs clearance 3, Sign the parcels. If our product is not purchasable online contact us and write us where you will export the product we will explain all step, and if in your country we have a distributor, if not we will send offer and price list.




Warranty Policy


We offer warranty on material shipped. If you find defect of fabrication , you can contact us for help, we'll try to help you to solve the problem through remote guidance.
the accessories waranty refer to the companies that produce it. Application steps:
1. Please contact us before send back the faulted part or the whole machine to our designated address via DHL/UPS/FedEx.
Note: we pay the freight of resending. Warranty not applicable to the following:
1,Improper assembly or inappropriate use .
2,Unauthorized modification .
3,improperly maintainance .
4,Normal wear and tear parts.
5,Malfunction of power source.
6,Incidental damage or indirect ,external forces damage.
7,Fire damage or natural force majeure damage. damage in the transport procedure, at delivery moment check the box make the picture, and signature on the bill from DHL "retire subject to control"




Return Policy


We accept return within 30days. on small product is very important on the Aircraft Kit and expensive product be sure of your purchase. the Kit is produced on your order and go back in this procedure not will be possible. We are commit to offering the best products and services. However, if you change your mind on our small product you want to return product, please follow the return steps:
1, Send a 'return request' to us within 30days since the date of signed.
2, We will confirm it within 3 working days.
3, After we confirmed your return application, buyer needs to ship the product by DHL/FedEx/UPS within 3 days ,Meanwhile, please let us know the tracking number.
4, After we receive the product , We will refund to you within 3 working days. (Note: Refund method will be the same way as your payment method) Related costs of the return processï
1, When the product(s) has been sent back to our factory, its import taxes will be as high as 25% ( depend of country). But we will bear the import taxes.
2, Buyer pay the shipping cost of the return
3, After we got the returned product, we will refund all the money , except the shipping cost. These conditions do not apply to items made to order.




Working time


Monday - Friday: 9:00am ~ 2:00 pm (greenwich GMT+0) Sales office Monday- Friday: 3:00am ~ 9:00 pm (greenwich GMT+0) Collaborators and Assistance Except legal holidays. If you do not receive our reply after 24 hours, please send again or use our module in contact page, maybe you message get in the spam.





 

Location we ship to

Aviad offers international shipping

Aviad ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Please contact us to ask information we search the best way to make chiper offer.

 

This price it's only orientative and based on our most important product the zigolo mg12.

on the kit Zigolo we prefer add insurance on the transport about 100€

 

The freight measures are :

Cm 47x57x80   43kg

Cm 28x27x380 57kg 

 


​​

On the value of shipment may be a variation of about + or - 3% for the variation in fuel costs, this amount will be adjusted on the last invoice.

example:on the standard price 600€ can be adjusted to 576€ or 624€

but remember this data can change and is not our responsibility

 

Aviad cooperate with excellent freight forwarder partner, we provide delivery to home door to door via DHL / Fedex / UPS. we can ship to 173 countries worldwide now. also we can shipping by sea or by airfreight.

We accept 4 shiping methods:

1, Shipping by DHL / Fedex / UPS.
2, Shipping by Sea or Airfreight.
3, Shipping by ‘third party logistics.

Account and order


Q:Why didn’t I received the activation mail ? A:Please check your spam box. If not in there, please follow steps:
1) click the “login” link on top of webpage. type your ID and password to login.
2) webpage will warning that “ your account has not been verified and click here to resend activation mail", click it to resend the activation mail.
3) if you still can not receive it , please change another emaill to re-register .
Note: Your email is an important contact channel between you and so we must confirm that your email is working, and able to get the email from us.
Q:I forgot my ID, how can I do ?
A:Tell us your full name and address when you register, we’ll check it . Q:Is there any discounts if I buy two units or more machines y A:you can apply for wholesale price. click here to see wholesale information. Q:Address of my order is wrong, how do I to change it? A:please tell us the correct address within 3 days since your order date . Q:I want to change my order product , how do I to change it? A:Sorry, the product of order can not be changed. Q:I can’t find my country when I place order, how can I do? A:Our destinations cover 173 countries and regions worldwide. If you still could not find your destination(country) on the destinations list, pleasecontact us.




Delivery and Customs Clearance


Q:Why I can’t see any tracking information on the official website of DHL/FedEx/UPS? A:Generally,you can find the shipping informations on Next Day on their official website with traking number. Q:If the machine has been damaged or scratched when I receive it , how can I do? A:When you receive it , the first thing is open the box to check it , if any damaged, you should be to take some pictures to Fedex/DHL/UPS, you can claim to them.
If the damage or scratches affects normal use, we will request insurance damage to pay it and resend replace it. Q:How long could I get my product(s) after I paid the order? A:Click here to see Estimated Delivery Time, this will be valid obly if your product is available. Q:How could I deal with the customs clearance? A:The local express services will call you for customs clearance when the product arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




Payment


Q:Why payment failed via Paypal?A:Please pay attention to the two following conditions:buyer's payment amount maybe has been limited by Paypal. such as in Japan, a non-authenticated user can not pay more than $1000 one time.If you fall into this situation, please contact your local Paypal service to get certify.Q:Can I use credit cards like Visa/Mastercard to pay my order?A:Yes. Please cuntact us for this:Note: be sure that your card can be used for “shopping online” .Q:Why your bank account is a personal NAme account rather than the company account?A: Becouse the company is registered under the name of the ownerPlease see the information of the Bank Transfer.uct arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




After-Sales


Q:Could you offer telephone service ? A:We can only offer Italian english and spanish telephone service currently normaly will be better call your resaller, we prefer mail comunication to avoid mistake Click here to see Asistance Q:How do I return my goods? A:Click here to see Return Policy. Q:Can I get free parts to replace the damaged parts? A:Click here to see Warranty Policy.





 

Tax and duties

The Vat and Tax depend For each countries rule all our product are of European origin.
If in your countries we have dealer please contact him to know your final price tax and duty will be comunicate from him, in his web you will find the total amount.

for sale direct with private client were we have not dealer
1) our products price does not include any tax. 
2) When the product arrive at the buyer's country, buyer maybe needs to pay Customs duties and Vat
3) the total price of the kit Zigolo will be divede in 3 invoice the first will be pay the 7% of tax, the second is the ammount of raw material and will pay the value of your percentage of tax and duties if is present in your countries, the last is the accessories this invoice can be with 22% Vat (actual italian Vat) if is europe sales or without Vat if is out of EU.

Note:

On the optional like parachute and engine ( origin italian) vat will be paid direct at the sales on the invoice if is shiped in EU, for other country the procedure will be same at the kit ZigoloMg12 the Vat and duties depend for each countries and will be directly when the goods will be delivered, on the our second invoice we don't add any Tax.

 
 

CUSTOMER SERVICE

Sales service

Purchase guide


If the product is purchasable online follow this step. Step 1, RegisterIf you have not received the activation mail,
please click here 1, Click "Register", type the basic true information 2, Check the activation email and click activation link 3, Registration is complete, you can shop now Step 2, Choose products 1, Add products to shopping cart 2, Estimate the freight in the shopping cart page Step 3, CheckoutIf you can’t use Paypal to pay the order,
please click here 1, Click the “checkout" button, begin to placing order 2, Fill shipping address, choose shipping and Payment method 3, Submit order, then pay it . Step 4, Shipping Estimated Delivery Time 1, Waiting for shipping 2, Customs clearance 3, Sign the parcels. If our product is not purchasable online contact us and write us where you will export the product we will explain all step, and if in your country we have a distributor, if not we will send offer and price list.




Warranty Policy


We offer warranty on material shipped. If you find defect of fabrication , you can contact us for help, we'll try to help you to solve the problem through remote guidance.
the accessories waranty refer to the companies that produce it. Application steps:
1. Please contact us before send back the faulted part or the whole machine to our designated address via DHL/UPS/FedEx.
Note: we pay the freight of resending. Warranty not applicable to the following:
1,Improper assembly or inappropriate use .
2,Unauthorized modification .
3,improperly maintainance .
4,Normal wear and tear parts.
5,Malfunction of power source.
6,Incidental damage or indirect ,external forces damage.
7,Fire damage or natural force majeure damage. damage in the transport procedure, at delivery moment check the box make the picture, and signature on the bill from DHL "retire subject to control"




Return Policy


We accept return within 30days. on small product is very important on the Aircraft Kit and expensive product be sure of your purchase. the Kit is produced on your order and go back in this procedure not will be possible. We are commit to offering the best products and services. However, if you change your mind on our small product you want to return product, please follow the return steps:
1, Send a 'return request' to us within 30days since the date of signed.
2, We will confirm it within 3 working days.
3, After we confirmed your return application, buyer needs to ship the product by DHL/FedEx/UPS within 3 days ,Meanwhile, please let us know the tracking number.
4, After we receive the product , We will refund to you within 3 working days. (Note: Refund method will be the same way as your payment method) Related costs of the return processï
1, When the product(s) has been sent back to our factory, its import taxes will be as high as 25% ( depend of country). But we will bear the import taxes.
2, Buyer pay the shipping cost of the return
3, After we got the returned product, we will refund all the money , except the shipping cost. These conditions do not apply to items made to order.




Working time


Monday - Friday: 9:00am ~ 2:00 pm (greenwich GMT+0) Sales office Monday- Friday: 3:00am ~ 9:00 pm (greenwich GMT+0) Collaborators and Assistance Except legal holidays. If you do not receive our reply after 24 hours, please send again or use our module in contact page, maybe you message get in the spam.





Purchase FAQs

Account and order


Q:Why didn’t I received the activation mail ? A:Please check your spam box. If not in there, please follow steps:
1) click the “login” link on top of webpage. type your ID and password to login.
2) webpage will warning that “ your account has not been verified and click here to resend activation mail", click it to resend the activation mail.
3) if you still can not receive it , please change another emaill to re-register .
Note: Your email is an important contact channel between you and so we must confirm that your email is working, and able to get the email from us.
Q:I forgot my ID, how can I do ?
A:Tell us your full name and address when you register, we’ll check it . Q:Is there any discounts if I buy two units or more machines y A:you can apply for wholesale price. click here to see wholesale information. Q:Address of my order is wrong, how do I to change it? A:please tell us the correct address within 3 days since your order date . Q:I want to change my order product , how do I to change it? A:Sorry, the product of order can not be changed. Q:I can’t find my country when I place order, how can I do? A:Our destinations cover 173 countries and regions worldwide. If you still could not find your destination(country) on the destinations list, pleasecontact us.




Delivery and Customs Clearance


Q:Why I can’t see any tracking information on the official website of DHL/FedEx/UPS? A:Generally,you can find the shipping informations on Next Day on their official website with traking number. Q:If the machine has been damaged or scratched when I receive it , how can I do? A:When you receive it , the first thing is open the box to check it , if any damaged, you should be to take some pictures to Fedex/DHL/UPS, you can claim to them.
If the damage or scratches affects normal use, we will request insurance damage to pay it and resend replace it. Q:How long could I get my product(s) after I paid the order? A:Click here to see Estimated Delivery Time, this will be valid obly if your product is available. Q:How could I deal with the customs clearance? A:The local express services will call you for customs clearance when the product arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




Payment


Q:Why payment failed via Paypal?A:Please pay attention to the two following conditions:buyer's payment amount maybe has been limited by Paypal. such as in Japan, a non-authenticated user can not pay more than $1000 one time.If you fall into this situation, please contact your local Paypal service to get certify.Q:Can I use credit cards like Visa/Mastercard to pay my order?A:Yes. Please cuntact us for this:Note: be sure that your card can be used for “shopping online” .Q:Why your bank account is a personal NAme account rather than the company account?A: Becouse the company is registered under the name of the ownerPlease see the information of the Bank Transfer.uct arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




After-Sales


Q:Could you offer telephone service ? A:We can only offer Italian english and spanish telephone service currently normaly will be better call your resaller, we prefer mail comunication to avoid mistake Click here to see Asistance Q:How do I return my goods? A:Click here to see Return Policy. Q:Can I get free parts to replace the damaged parts? A:Click here to see Warranty Policy.





 

COOPERATION

Business cooperation

Account and order


Q:Why didn’t I received the activation mail ? A:Please check your spam box. If not in there, please follow steps:
1) click the “login” link on top of webpage. type your ID and password to login.
2) webpage will warning that “ your account has not been verified and click here to resend activation mail", click it to resend the activation mail.
3) if you still can not receive it , please change another emaill to re-register .
Note: Your email is an important contact channel between you and so we must confirm that your email is working, and able to get the email from us.
Q:I forgot my ID, how can I do ?
A:Tell us your full name and address when you register, we’ll check it . Q:Is there any discounts if I buy two units or more machines y A:you can apply for wholesale price. click here to see wholesale information. Q:Address of my order is wrong, how do I to change it? A:please tell us the correct address within 3 days since your order date . Q:I want to change my order product , how do I to change it? A:Sorry, the product of order can not be changed. Q:I can’t find my country when I place order, how can I do? A:Our destinations cover 173 countries and regions worldwide. If you still could not find your destination(country) on the destinations list, pleasecontact us.




Delivery and Customs Clearance


Q:Why I can’t see any tracking information on the official website of DHL/FedEx/UPS? A:Generally,you can find the shipping informations on Next Day on their official website with traking number. Q:If the machine has been damaged or scratched when I receive it , how can I do? A:When you receive it , the first thing is open the box to check it , if any damaged, you should be to take some pictures to Fedex/DHL/UPS, you can claim to them.
If the damage or scratches affects normal use, we will request insurance damage to pay it and resend replace it. Q:How long could I get my product(s) after I paid the order? A:Click here to see Estimated Delivery Time, this will be valid obly if your product is available. Q:How could I deal with the customs clearance? A:The local express services will call you for customs clearance when the product arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




Payment


Q:Why payment failed via Paypal?A:Please pay attention to the two following conditions:buyer's payment amount maybe has been limited by Paypal. such as in Japan, a non-authenticated user can not pay more than $1000 one time.If you fall into this situation, please contact your local Paypal service to get certify.Q:Can I use credit cards like Visa/Mastercard to pay my order?A:Yes. Please cuntact us for this:Note: be sure that your card can be used for “shopping online” .Q:Why your bank account is a personal NAme account rather than the company account?A: Becouse the company is registered under the name of the ownerPlease see the information of the Bank Transfer.uct arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




After-Sales


Q:Could you offer telephone service ? A:We can only offer Italian english and spanish telephone service currently normaly will be better call your resaller, we prefer mail comunication to avoid mistake Click here to see Asistance Q:How do I return my goods? A:Click here to see Return Policy. Q:Can I get free parts to replace the damaged parts? A:Click here to see Warranty Policy.





Contact

Aviad

info@aviad.it

Teléfono: +34 666385775

Whats app: +39 3474734687

© 2019 Aviad

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