POLICY INFORMATION

Payment And Shipping

I. Bank Transfer.


Steps
1) When you choose "Bank Transfer" as payment method we will send Proforma with all data
2) When you transfer money, please remark your order number .
3) After paid, please send a copy of Bank Slip (Receipt) to: info@aviad.it.
4) After we receive the payment, we'll let you know, and if is the last payment we will ship on next working day.
note: It'll takes about 1-5 business days to arrive our Bank account.
Our bank account details: you will find our bank data on your proforma invoice.
Note: Recipient names is private name, not the company name.




II. Paypal (allow credit card).


Steps
1 When you planing an order and checkout, select "Paypal" as payment method.
2 When you submit order, webpage will jump to the Paypal website. You can login Paypal and pay it . Or, do not login, directly input your credit card information to pay it.
3 When payment completed, webpage will jump back.
4 After you paid , we ship your order on next working day.
Note:
1. This payment method is Prompt arrival, but no discount , because Paypal will charge us 4% of total amount as handle fees.
2. Before submit your order, please make sure that , you already have an Paypal account and it has been verified. if you have no Paypal account, you can register on here: www.paypal.com
3. You can use your VISA card, Master card, Debit card balance, Paypal account balance, Electronic check etc. to pay your order via Paypal.com .




IV. Paypal Invoice


If you can't directly place order on info@aviad.it, and you also want to pay via Paypal, please contact us to request a Paypal invoice from us , then you can directly pay it in your Paypal account. Steps:
1. Tell us below informations: Your Paypal account.
Your full name, address, zipcode,phone number. Tax/VAT number is optional.
Product name, optional, voltage, quantity etc. 2. We calculate shipping cost to you.
3. After confirmed, we send a Paypal invoice to you, then you can pay it in your Paypal account. Note:
1. This payment method is more used for small transfer, Paypal will charge us 4% about of total amount as handle fees.
2. Before submit your order, please make sure that , you already have an Paypal account and it has been verified. if you have no Paypal account, you can register on here: www.paypal.com
3. You can use your VISA card, Master card, Debit card balance, Paypal account balance, Electronic check etc. to pay your order via Paypal.com .





 

Location we ship to

Aviad offers international shipping

Aviad ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Please contact us to ask information we search the best way to make chiper offer.

 

This price it's only orientative and based on our most important product the zigolo mg12.

on the kit Zigolo we prefer add insurance on the transport about 100€

 

The freight measures are :

Cm 47x57x80   43kg

Cm 28x27x380 57kg 

 


​​

On the value of shipment may be a variation of about + or - 3% for the variation in fuel costs, this amount will be adjusted on the last invoice.

example:on the standard price 600€ can be adjusted to 576€ or 624€

but remember this data can change and is not our responsibility

 

Aviad cooperate with excellent freight forwarder partner, we provide delivery to home door to door via DHL / Fedex / UPS. we can ship to 173 countries worldwide now. also we can shipping by sea or by airfreight.

We accept 4 shiping methods:

1, Shipping by DHL / Fedex / UPS.
2, Shipping by Sea or Airfreight.
3, Shipping by ‘third party logistics.

I. Shipping by DHL / Fedex / UPS.


Step
1. After we received your payment, we’ll ship your order on Next 2 working day from factory.
2. We ship to our freight forwarder first
3. the material will be shipping to global by DHL / Fedex / UPS, the time needs 4-7 days, custom delay depend for each country. see location we ship to
Note: (Keyword: shipping delay)
Sometimes the shipping maybe delay. There are some delay reasons:
1, Fedex / DHL / UPS flight to some country is very limited. all shipments needs to be scheduled. Therefore we need to wait for flights.
2, during the some important global festival. there will be a large number of goods waiting for shipping to worldwide, Fedex / DHL / UPS shipping traffics can NOT meets the spurt demand, it will bring widespread delays. if your shippment was delayed, please be patient, we are hard working on this, further news will keep you posted.




II. Shipping by Sea or Airfreight.


if you want to us send your order by Sea or Airfreight, you need to meet below conditions. Your ordered products total weight more than 100KG.
Your city has Seaport or Airport.
Pay to us via Bank Transfer Steps
1. contact us to confirm your order, and shipping method, shipping cost, shipping time.
2. we make invoice to you, you pay it via Bank Transfer.
3. we shipping your order. and send the necessary documents (such as bill of lading) to you.




III. Shipping by ‘third party logistics.


Russia, Belarus, Ukraine buyer only can choose this shipping method. shipping time: to be checked.payment method: Bank Transfer Steps1. directly place an order.2. choose pay via Bank Transfer.3. pay it . then we’ll shipping it to you.
1. This payment method is more used for small transfer, Paypal will charge us 4% about of total amount as handle fees.
2. Before submit your order, please make sure that , you already have an Paypal account and it has been verified. if you have no Paypal account, you can register on here: www.paypal.com
3. You can use your VISA card, Master card, Debit card balance, Paypal account balance, Electronic check etc. to pay your order via Paypal.com .





 

Tax and duties

The Vat and Tax depend For each countries rule all our product are of European origin.
If in your countries we have dealer please contact him to know your final price tax and duty will be comunicate from him, in his web you will find the total amount.

for sale direct with private client were we have not dealer
1) our products price does not include any tax. 
2) When the product arrive at the buyer's country, buyer maybe needs to pay Customs duties and Vat
3) the total price of the kit Zigolo will be divede in 3 invoice the first will be pay the 7% of tax, the second is the ammount of raw material and will pay the value of your percentage of tax and duties if is present in your countries, the last is the accessories this invoice can be with 22% Vat (actual italian Vat) if is europe sales or without Vat if is out of EU.

Note:

On the optional like parachute and engine ( origin italian) vat will be paid direct at the sales on the invoice if is shiped in EU, for other country the procedure will be same at the kit ZigoloMg12 the Vat and duties depend for each countries and will be directly when the goods will be delivered, on the our second invoice we don't add any Tax.

 
 

CUSTOMER SERVICE

Sales service

Account and order


Q:Why didn’t I received the activation mail ? A:Please check your spam box. If not in there, please follow steps:
1) click the “login” link on top of webpage. type your ID and password to login.
2) webpage will warning that “ your account has not been verified and click here to resend activation mail", click it to resend the activation mail.
3) if you still can not receive it , please change another emaill to re-register .
Note: Your email is an important contact channel between you and so we must confirm that your email is working, and able to get the email from us.
Q:I forgot my ID, how can I do ?
A:Tell us your full name and address when you register, we’ll check it . Q:Is there any discounts if I buy two units or more machines y A:you can apply for wholesale price. click here to see wholesale information. Q:Address of my order is wrong, how do I to change it? A:please tell us the correct address within 3 days since your order date . Q:I want to change my order product , how do I to change it? A:Sorry, the product of order can not be changed. Q:I can’t find my country when I place order, how can I do? A:Our destinations cover 173 countries and regions worldwide. If you still could not find your destination(country) on the destinations list, pleasecontact us.




Delivery and Customs Clearance


Q:Why I can’t see any tracking information on the official website of DHL/FedEx/UPS? A:Generally,you can find the shipping informations on Next Day on their official website with traking number. Q:If the machine has been damaged or scratched when I receive it , how can I do? A:When you receive it , the first thing is open the box to check it , if any damaged, you should be to take some pictures to Fedex/DHL/UPS, you can claim to them.
If the damage or scratches affects normal use, we will request insurance damage to pay it and resend replace it. Q:How long could I get my product(s) after I paid the order? A:Click here to see Estimated Delivery Time, this will be valid obly if your product is available. Q:How could I deal with the customs clearance? A:The local express services will call you for customs clearance when the product arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




Payment


Q:Why payment failed via Paypal?A:Please pay attention to the two following conditions:buyer's payment amount maybe has been limited by Paypal. such as in Japan, a non-authenticated user can not pay more than $1000 one time.If you fall into this situation, please contact your local Paypal service to get certify.Q:Can I use credit cards like Visa/Mastercard to pay my order?A:Yes. Please cuntact us for this:Note: be sure that your card can be used for “shopping online” .Q:Why your bank account is a personal NAme account rather than the company account?A: Becouse the company is registered under the name of the ownerPlease see the information of the Bank Transfer.uct arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




After-Sales


Q:Could you offer telephone service ? A:We can only offer Italian english and spanish telephone service currently normaly will be better call your resaller, we prefer mail comunication to avoid mistake Click here to see Asistance Q:How do I return my goods? A:Click here to see Return Policy. Q:Can I get free parts to replace the damaged parts? A:Click here to see Warranty Policy.





Purchase FAQs

Account and order


Q:Why didn’t I received the activation mail ? A:Please check your spam box. If not in there, please follow steps:
1) click the “login” link on top of webpage. type your ID and password to login.
2) webpage will warning that “ your account has not been verified and click here to resend activation mail", click it to resend the activation mail.
3) if you still can not receive it , please change another emaill to re-register .
Note: Your email is an important contact channel between you and so we must confirm that your email is working, and able to get the email from us.
Q:I forgot my ID, how can I do ?
A:Tell us your full name and address when you register, we’ll check it . Q:Is there any discounts if I buy two units or more machines y A:you can apply for wholesale price. click here to see wholesale information. Q:Address of my order is wrong, how do I to change it? A:please tell us the correct address within 3 days since your order date . Q:I want to change my order product , how do I to change it? A:Sorry, the product of order can not be changed. Q:I can’t find my country when I place order, how can I do? A:Our destinations cover 173 countries and regions worldwide. If you still could not find your destination(country) on the destinations list, pleasecontact us.




Delivery and Customs Clearance


Q:Why I can’t see any tracking information on the official website of DHL/FedEx/UPS? A:Generally,you can find the shipping informations on Next Day on their official website with traking number. Q:If the machine has been damaged or scratched when I receive it , how can I do? A:When you receive it , the first thing is open the box to check it , if any damaged, you should be to take some pictures to Fedex/DHL/UPS, you can claim to them.
If the damage or scratches affects normal use, we will request insurance damage to pay it and resend replace it. Q:How long could I get my product(s) after I paid the order? A:Click here to see Estimated Delivery Time, this will be valid obly if your product is available. Q:How could I deal with the customs clearance? A:The local express services will call you for customs clearance when the product arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




Payment


Q:Why payment failed via Paypal?A:Please pay attention to the two following conditions:buyer's payment amount maybe has been limited by Paypal. such as in Japan, a non-authenticated user can not pay more than $1000 one time.If you fall into this situation, please contact your local Paypal service to get certify.Q:Can I use credit cards like Visa/Mastercard to pay my order?A:Yes. Please cuntact us for this:Note: be sure that your card can be used for “shopping online” .Q:Why your bank account is a personal NAme account rather than the company account?A: Becouse the company is registered under the name of the ownerPlease see the information of the Bank Transfer.uct arrived at your local Customs ( sometimes you need to contact your local customs for customs clearance). Q:Why there is no tracking number for my order? A:If your order shipped by sea, or by air freight or other logistics company, there is no any tracking number. But please don't worry, you will get your product. Q:Does the shipping cost included the import taxes ? A:No, it’s not include. Click here to see the import taxes or Customs duties Q:Can I use my freight forwarder for shipping? A:Only for the wholesalers or distributors. Q:Can you use my Fedex/DHL/UPS account for shipping? A:Normaly we can't use your Fedex/DHL/UPS account, but contact please we try to find solution. Q:Can you provide EMS or other cheaper shipping method? A:Sorry, EMS has weight limit, we can not shipping machine via EMS.
We provide cheaper shipping method such as by Sea or by Airfreight for wholesaler and distributor.




After-Sales


Q:Could you offer telephone service ? A:We can only offer Italian english and spanish telephone service currently normaly will be better call your resaller, we prefer mail comunication to avoid mistake Click here to see Asistance Q:How do I return my goods? A:Click here to see Return Policy. Q:Can I get free parts to replace the damaged parts? A:Click here to see Warranty Policy.





 

COOPERATION

Business cooperation

I. Bank Transfer.


Steps
1) When you choose "Bank Transfer" as payment method we will send Proforma with all data
2) When you transfer money, please remark your order number .
3) After paid, please send a copy of Bank Slip (Receipt) to: info@aviad.it.
4) After we receive the payment, we'll let you know, and if is the last payment we will ship on next working day.
note: It'll takes about 1-5 business days to arrive our Bank account.
Our bank account details: you will find our bank data on your proforma invoice.
Note: Recipient names is private name, not the company name.




II. Paypal (allow credit card).


Steps
1 When you planing an order and checkout, select "Paypal" as payment method.
2 When you submit order, webpage will jump to the Paypal website. You can login Paypal and pay it . Or, do not login, directly input your credit card information to pay it.
3 When payment completed, webpage will jump back.
4 After you paid , we ship your order on next working day.
Note:
1. This payment method is Prompt arrival, but no discount , because Paypal will charge us 4% of total amount as handle fees.
2. Before submit your order, please make sure that , you already have an Paypal account and it has been verified. if you have no Paypal account, you can register on here: www.paypal.com
3. You can use your VISA card, Master card, Debit card balance, Paypal account balance, Electronic check etc. to pay your order via Paypal.com .




IV. Paypal Invoice


If you can't directly place order on info@aviad.it, and you also want to pay via Paypal, please contact us to request a Paypal invoice from us , then you can directly pay it in your Paypal account. Steps:
1. Tell us below informations: Your Paypal account.
Your full name, address, zipcode,phone number. Tax/VAT number is optional.
Product name, optional, voltage, quantity etc. 2. We calculate shipping cost to you.
3. After confirmed, we send a Paypal invoice to you, then you can pay it in your Paypal account. Note:
1. This payment method is more used for small transfer, Paypal will charge us 4% about of total amount as handle fees.
2. Before submit your order, please make sure that , you already have an Paypal account and it has been verified. if you have no Paypal account, you can register on here: www.paypal.com
3. You can use your VISA card, Master card, Debit card balance, Paypal account balance, Electronic check etc. to pay your order via Paypal.com .